Sanjay Macwan is the Chief Information Officer at Sprinklr, where he leads global IT, enterprise security, and data infrastructure strategy. With more than 30 years of experience across enterprise technology, security, and cloud transformation, he has helped organizations strengthen resilience and unlock new value through innovation. At Sprinklr, Sanjay is focused on building a secure, scalable foundation that powers the company’s AI-native platform and drives measurable outcomes for customers worldwide.
On the 59th episode of Enterprise AI Innovators, Sanjay Macwan, Chief Information Officer at Sprinklr, joins the show to share how AI is helping brands eliminate friction, personalize at scale, and make technology disappear into the background. He also explains what makes a data-driven, secure, and employee-empowered organization.
On the 59th episode of Enterprise AI Innovators, Sanjay Macwan, Chief Information Officer at Sprinklr, joins the show to share how AI is helping brands eliminate friction, personalize at scale, and make technology disappear into the background. He also explains what makes a data-driven, secure, and employee-empowered organization.
Read about Sanjay’s perspective on how Sprinklr is creating seamless, AI-powered experiences that help every customer feel heard. He breaks down the company’s AI architecture, explains why proactive outreach is the next frontier of customer experience (CX), and shares practical wins, such as billing automation and employee learning tools, that deliver real value across the enterprise.
